Refund policy

Every Mr. Cat Dad item is embroidered to order just for you, so we can’t restock returned items. Here’s how we make things right.

Wrong size? Free exchange. If it doesn’t fit, we’ll send the right size free, including shipping. Email us within 30 days of delivery with your order number and the size you need. No need to send the original back: keep it, pass it on, or donate it to a local animal shelter’s thrift shop. One size exchange per order.

Damaged or misprinted? Free replacement. If your item arrives damaged or with an embroidery or printing error, email us a photo within 30 days of delivery and we’ll send a replacement or a full refund, your choice. Nothing to send back.

Holiday gifts. Orders placed November 1 through December 31 can be exchanged until January 31, so the gift can be opened and tried on first.

Change of mind. Because each item is made to order, we can’t offer returns or refunds for a change of mind. Please check the size guide on each product page before ordering.

How to start an exchange. Email mrcatdadco@gmail.com with your order number, the item, and the size you need (or a photo, for damage). We reply within 2 business days.

This policy applies to orders shipped within the United States.